Universal's Terra Luna Resort

Negitives first: Our room had a leak through the bathroom light, which we reported twice. We then were forced to move rooms, which we didn't want, and also forced to do this at an inconvenient time we were offered to do it early morning or at 4 pm. Due to us only having a few days in the parks and booking a universal hotel for early park admission, I was very upset about missing an hour of early park admission because we were forced to move rooms. This meant that by the time we got to the park, the wait times for our selections were a lot higher than anticipated. The lady on reception just said "well at least you won't que to get in" which i just thought was abit of a kick in the teeth because it's like saying you won't have to que outside the park just when you get in. Worse still, the park shut at 6 pm that day, meaning we had limited hours anyway. Volcano Bay, we were expecting to get there for 9.30 am for Epa. So we arrived at the bus stop at 8.45. We didn't set off until 9.20 from our hotel and arrived at about 9.45. Then coming out of the park we were at the terminal at 6.05 because we had to queue to get out, then we didn't get on the shuttle back until 6.45 so we were stood waiting with 2 hungry children and took over an hour in all to get back from volcano bay. Positives: Rooms it's self plenty spacious with 2 queen beds and ample wardrobe and drawers and mini frodge. The shuttles to city walk are regular every 20 mins. Pool is great with life vests avaliable and the quick serve bar at the pool area do a great terra smashed burger and the fries are seasoned perfectly. Inside food is also great the salmon and meatball spaghetti were both amazing and would recommend eating here after a long day. Drinks average price for a hotel stay and the $1 cup is worth buying for a keep sake. The little shop onsite was good and the staff there and at the ticket kiosk for the parks were all amazing.

Great location to Epic Universal Very clean

We loved the Pool area. It was exactly what we needed after a long road trip. Everything was beautiful and clean. The location was perfect for all the entertainment, from International Dr to all the Universal Parks. All of the staff was amazing. For here on out, this is where we will stay for our Orlando trips.

Great value for money. Good location. Free shuttles. Early park entry.

Beautiful near brand new hotel. Lovely rooms with thoughtful design. Pool view is lovely. Shuttles easy to navigate and convenient. Early park entry.